At MCH Shop Ltd, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Policy
- You may return items within 14 days of receiving your order.
- Items must be unused, in their original packaging, and with tags attached.
- We do not accept returns for underwear, swimwear, or personalized items unless faulty.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. Refund Policy
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.
3. Exchange Policy
- We do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.
4. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery.
- Provide your order number and clear photos of the issue at sales@mchshop.store.
5. How to Initiate a Return
- Email us at sales@mchshop.store with your order details and reason for return.
- We will provide you with the return instructions.
- Ship the item back to us at the provided address.
- Once received and inspected, we will process your refund.
6. Contact Us
For any questions regarding returns and refunds, reach out to us:
- Email: sales@mchshop.store
- Phone: 07857346215
- Address: 17 Frances Avenue, Huddersfield, England, HD4 5PL, United Kingdom
By purchasing from MCH Shop Ltd, you agree to this Return and Refund Policy. We may update this policy periodically, so please review it regularly.