1. About MCH Shop Ltd
Q: What is MCH Shop Ltd?
A: MCH Shop Ltd is an online clothing store operating exclusively in the United Kingdom, offering high-quality apparel at affordable prices.
2. Ordering & Payments
Q: How can I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your order securely.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure online payment methods.
3. Shipping & Delivery
Q: Do you offer international shipping?
A: No, we currently only ship within the United Kingdom.
Q: How long does delivery take?
A: Standard delivery takes 3-5 working days, while express delivery takes 1-2 working days.
Q: How much is the shipping cost?
A: Shipping costs vary based on order size and delivery option. Standard shipping starts from £3.99, while express delivery costs £6.99.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return policy. Items must be unused, in their original packaging, and with tags attached.
Q: How do I request a return or refund?
A: Contact our support team at sales@mchshop.store with your order details, and we’ll guide you through the return process.
5. Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows for a faster checkout and order tracking.
Q: How can I contact customer support?
A: You can reach us at sales@mchshop.store or call us at 07857346215 for assistance.
6. Discounts & Promotions
Q: Do you offer discount codes?
A: Yes, we occasionally offer discount codes. Subscribe to our newsletter to receive updates on promotions.
7. Sizing & Product Information
Q: How do I know which size to choose?
A: Please refer to our size guide available on the product page to ensure the best fit.
Q: Are the product images accurate?
A: Yes, all product images are taken in-house or provided by our suppliers to accurately represent the items.
If you have any other questions, feel free to contact us at sales@mchshop.store or call 07857346215.